HP Anti-Counterfeit: Recognize. Report. Prevent.

What constitutes a counterfeit print cartridge?

Counterfeiting in the printing supplies business means the manufacturing, refilling or remanufacturing (‘reman’) of a print cartridge with the intention to market it in a way which suggests that it is an original brand name product when this is not the case. This usually involves putting a reman/refill into into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price, believing the print cartridge to be a legitimate, original HP product.

How serious is counterfeiting?

The Organisation for Economic Co-operation and Development (OECD) estimates the annual value of international trade in all counterfeit goods at $200 billion. The World Customs Organization (WCO) and the International Chamber of Commerce (ICC) believe that counterfeiting drains an estimated EUR 500 billion per year from the global economy, equivalent to the loss of about 5-8% of trade in brand-name goods worldwide, including the illegal trade in fake print cartridges. It is estimated that around 200,000 jobs are lost in Europe alone due to counterfeiting activities.

Are counterfeit print cartridges and remanufactured/refilled print cartridges the same thing?

No. Customers should not confuse counterfeiting with legitimate refilled/remanufactured products, which are sold or offered in such a way that does not confuse or potentially confuse customers into believing they are brand new genuine HP products. An example of a legitimate refilled product would be a product which clearly states “refill” or “remanufactured”, which does not misuse the HP logo to give the impression it has been made by HP, but uses a refiller company name; and generally does not misuse the design elements of an original HP print cartridge and its packaging.

How can I protect myself against dubious offers?

If an offer sounds ‘too good to be true’, it probably is. To avoid falling victim to dubious offers, you should only buy from HP’s authorised sales channels. Through the HP Smart Partner Locator on the HP website [include link to www.hp.com], you can find a list of HP’s Supplies Partners for your country.

How can I report fake products?

Click here to report any questionable activities related to counterfeit cartridges: report counterfeit.

HP will keep the information confidential to the extent permitted by law and will only share it on a need to know basis. HP does not provide warranty support or product replacement for counterfeit cartridges.

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